Product Support Team Manager – Southampton | The Work Shop

Zoe

Date Added: December 12, 2017
Location: Southampton
Salary: £22000 - £24000 Category: Call Centre, Office & Administration Hours: 8.30am - 5.30pm, Monday - Friday

Product Support Team Manager – SO40 – £22,000-£24,000

 

As a Product Support Team Manager, you will be responsible for managing a team of Product Support Agents, aiding in training, development and support.

 

Duties for the Product Support Team Manager:

  • Help to re in force and ensure your team meets the department targets, implement guidelines and assist with any issues the Agents may have.
  • Monitor Agent performance and follow up with monthly 1 to 1 reviews
  • Support in customer escalations
  • Inspire and motivate team members
  • Monitor calls to ensure that due procedures and quality standards are strictly adhered to
  • Coach and train to improve performance levels as required
  • Ability to recognise and performance manage low achievers
  • Support and develop your team to achieve high levels of customer service and individual performance.

 

Candidate Competencies:

  • Excellent leadership skills
  • Experience in managing a team of call centre agents
  • CRM system experience – Required
  • People management experience
  • Strong PC skills
  • Self-motivated and ability to work with minimum supervision
  • Good interpersonal and communication skills
  • Positive attitude

 

The Product Support Team Manager may also suit candidates searching for: Team Leader, Call Centre Manager, Supervisor, Contact Centre or Coaching.

 

As a Product Support Team Manager, you will be required to work Monday to Friday 8:30am-5:30pm. Free parking is provided along with great benefits and the salary is paying £22,000-£24,000 depending on experience.

 

 

 

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