Pro Active Customer Care Advisor – Southampton | The Work Shop

Zoe

Date Added: April 5, 2018
Location: Southampton
Salary: £22000 Category: Call Centre, Office & Administration Hours: Mon-Fri 9am-5.30pm

Pro Active Customer Care Advisor – Millbrook SO15 – £22,000

 

As a Pro Active Customer Care Advisor, you will be responsible for aiding the prevention of complaints and ensuring that any complaints that are made, are resolved in a timely and professional manner.

 

Duties for the Pro Active Customer Care Advisor:

 

  • To be pro-active in contacting customers in order to prevent unwanted contacts and complaints before they arise.
  • To identify and develop processes and procedures to aid the prevention of complaints.
  • To ensure complaints are resolved in a customer focused manner in accordance with agreed standards, whilst ensuring that each brand is represented appropriately.
  • To escalate problems/issues arising to the CRM, or functional manager in an appropriate and timely manner.
  • To adopt administrative policies and procedures to be applied in the resolution of complaints.

 

Candidate Competencies:

 

  • 5 GCSE including Maths and English (or equivalent)
  • Strong IT skills
  • Previous customer service and complaint handling experience
  • SAP knowledge is desirable
  • Excellent organisation skills
  • Ability to self-motivate with a sense of urgency
  • Good time management within set tasks including prioritising

 

The role for the Pro Active Customer Care Advisor role may also suit those searching for: Complaints Handler, Customer Retention, Customer Service, Contact Centre or Call Centre.

As a Pro Active Customer Care Advisor, you will be required to work Monday-Friday 9am-5pm. Full parking is provided and the salary is paying £22,000.

 

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