Customer Service Representative – Poole | The Work Shop


Date Added: September 11, 2017
Location: Poole
Salary: £18,000 Category: Office & Administration


An exciting opportunity has arisen, to join a 35-year-old, very well established, family run organisation.

With 15 branches and a fleet of over 1700 vehicles, they are now considered the largest wholly independent vehicle rental company in the Southwest!

We are currently looking to recruit a positive, driven and friendly individual with a ‘can do’ attitude. You will provide outstanding, friendly customer service to all customers.

Duties and Responsibilities

  • Answer incoming telephone enquiries promptly
  • Quote for customer requirements and take bookings, utilising the ‘Can Do’ attitude.
  • Enter booking details onto the system and process sales order agreements including invoices and payment handling
  • Check all documents to ensure that customers have the necessary qualifications to drive the vehicle they are hiring
  • Maintain accurate record of daily figures for rental and call off
  • Manage accounts monthly, ensuring high level of customer service
  • Process requests via e-mail/telephone and maintain stocks of price lists and brochures
  • Process all internet sales, address any queries and monitor system for enquiries as required
  • Monitor all customer order levels, process all incoming orders and address any queries relating to customers’ orders.
  • Actively seek out new business, identify new advertising opportunities, and generating sales leads from front desk enquiries.
  • To provide full support for all office activities and filing management system
  • Check vehicle at end of hire for damage, using appropriate system, as and when required
  • Report faults, damage or general un-roadworthiness in accordance with safety regulations and Company procedures, as and when required
  • Take responsibility for vehicle checking and cleanliness in the absence of the Valeter, including the pre-rental inspection.
  • Promote the Company at every opportunity
  • Drive, deliver and/or collect vehicles directly to customer or inter-branch, as and when required
  • Ensure compliance with all relevant health and safety regulations, including keeping work area clean and tidy, and maintaining internal branch cleanliness




    • Skilled use of Microsoft suite of business applications
    • Able to communicate at all levels including good telephone skills, ensuring appropriate levels of customer service and care
    • Knowledge of credit card, Internet sales process and cash handling
    • Full UK Driving Licence
    • Able to work to deadlines


Education and Experience required


    • Good standard of education to at least secondary level
    • Team Player
    • Sound general knowledge of sales administration
    • Honest and trustworthy
    • Able to work under pressure
    • Flexible and able to work on rotation basis, including weekends


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