Customer Service Advisor – Verwood | The Work Shop

Kelly

Date Added: March 23, 2018
Location: Verwood
Salary: £16500 Category: Call Centre, Office & Administration Hours: Mon-Fri, 8am-6pm, 1 Saturday in 4

Customer Service Advisor – BH31 – Verwood – £16,500

Our client located in Verwood is looking for someone to join their dynamic and friendly team as a Customer Service Advisor on the reservations team.

 

Customer Service Advisor responsibilities:

– As a Reservation Customer Services Advisor you will be the primary point of contact for designated customer, either directly or indirectly, delivering a high quality and effective service by ensuring processes are followed resulting in the smooth delivery/collection of vehicles ensuring all client requirements are met.

– To source appropriate hire vehicles meeting the client’s needs. This requires negotiating with outsourcing companies and updating referrers and clients on the progress of sourcing the vehicle.

– Handle from start to finish enquiries from designated customer ensuring that all requirements are met, if not exceeded.

– Ensure all inbounds calls are answered in a timely and professional manner meeting targets.

– Accurately work within agreed procedures to ensure all required information is taken and recorded and in certain cases authorised by the insurer.

– Accurately and efficiently administer all relevant paperwork and post call “wrap up”, including the in house database to capture detail of the call.

– Build rapport with customers, communicating effectively to correctly identify client needs.

– Work within SLAs and achieve monthly targets in order to progress throughout the department.

 

The ideal Customer Service Advisor profile:

– GCSE or equivalent in Maths and English

– Telephone and customer service experience

– Basic IT skills and data entry

– Excellent communication and organisational skills

– Team player

– Good attention to detail

 

Ideally suited to a candidate looking for the following: customer service, customer experience consultant, administration, inbound, coordinator

Office hours are Monday – Friday, between 8am and 6pm on a shift basis. 1 in 4 Saturdays.

This is an excellent opportunity to work within a fantastic, professional team environment as a Customer Service Advisor. If you are interested in this position, click apply.

 

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